Aena said in a statement that Alicante-Elche Miguel Hernández Airport, which handles 15 to 25 million passengers a year, has been named the Best European Airport in its category by the Airports Council International (ACI) for the quality of services it provides to its users.
Based on traveler feedback, these awards are a component of the ASQ program. The airport in Alicante has also received recognition for its consistent efforts over the years. It has been inducted into ACI’s roll of honour with the ‘ACI World Director General’s Roll of Excellence’ after achieving this distinction for the fifth time, having done so in 2018, 2019, 2022, and 2023.
El Hierro Airport is one of just 10 airports worldwide to have been awarded this designation in 2024. Alicante-Elche Miguel Hernández Airport “performed a number of actions within its airport quality plan last year in an effort to further improve the travel experience for all its users.”
Aena’s “Oli” chatbot for passenger assistance, the installation of a street art mural on the airfield to greet passengers, the opening of the first Sensory Room for travellers with autism spectrum disorders (ASD), and the expansion of its duty-free shop with new interactive and digital elements are a few of these.
“Staying ahead”
“In today’s rapidly evolving world where passenger experiences are higher than ever, airports must continually push the boundaries of service to stay ahead,” said ACI World Director General Justin Erbacci, who applauded the airport community at Alicante-Elche Miguel Hernández Airport.
The award, according to Laura Navarro, director of Alicante-Elche Miguel Hernández Airport, “encourages us to continue working and also represents support for the Aena team, which has demonstrated its commitment to improving services over the years, and for all the staff and institutions that carry out their work at the airport with great professionalism.”
The annual ACI World Customer Experience Summit and Exhibition, which will be hosted in Guangzhou, China, from September 8th–11th, 2025, will include the awards ceremony.
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