Residents of Elche may now use WhatsApp to book a taxi. This service is already provided by Radio Taxi, the biggest company in Elche that aggregates a sizable number of these cars. The goal is to make this process as simple as possible while also giving the consumer better service.
José Javier López, president of Radio Taxi, says, “It is a new alternative for users in Elche.” He notes that the service has been in operation since March 1st and has gotten positive feedback.
Waiting less
This new feature, which aims to reduce the congestion of the Radio Taxi switchboard and ensure that those who call to order a taxi have to wait less to be served, is in addition to the options of calling or ordering through the application (where the user must register their data), among other benefits.
Hiring a taxi in Elche is made simpler with this third choice. To find out how long it will take for their taxi to come and the number of the car that will pick them up, the user only needs to add the phone number 965 427 777 to their contact list. Then, they may send a message via WhatsApp. Furthermore, they can also show whether taxis are now unavailable.
A bot with artificial intelligence
An artificial intelligence bot—which even has a memory—makes all of this possible. For instance, if you have repeatedly asked a taxi to pick you up on a particular street, the bot will recognise that your address is there and will even ask if you would like the taxi to pick you up on the street that has been specified as the beginning of the journey on previous occasions.
Since some cab orders are now being made over WhatsApp, the telephone switchboard at Radio cab is recording fewer call failures, which is another internal result of this improvement in customer service. To put it another way, everyone waits less because there is more call screening.
Tasks
Between 600 and 750 cab calls are often made in Elche each day. This is in the winter, as the workload is indicative of the fact that the figure ranges from 1,000 to 1,200 in the summer. Additionally, depending on whether there are events, weddings, or functions, demand is higher on weekends than it is Monday through Friday.
With the goal of continuously enhancing its service, quality, and drive for innovation, Radio Taxi is currently launching its new WhatsApp service and soon intends to expand social networks even more.
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